XELVIA GLOBAL - WEBSITE POLICIES
(Operated by HighQ Solutions, Proprietorship registered in Madhya Pradesh, India)
Last Updated - 31st October 2025
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1. Terms & Conditions of Use
1.1 Acceptance of Terms
By accessing or using our website (xelviaglobal.com), you agree to comply with these Terms & Conditions. If you do not agree, please discontinue using the site.
1.2 Ownership
The website and its content are owned and operated by HighQ Solutions (DBA Xelvia Global), registered in Madhya Pradesh, India.
1.3 Scope of Services
Xelvia Global provides business operations management, consulting, and backend process outsourcing for founders, startups, and growing businesses.
1.4 Third-Party Tools
We may use third-party tools such as Wix Studio, Google Analytics, and CRM systems for marketing and communication. These tools are governed by their own terms and policies.
1.5 Intellectual Property
All website content, graphics, brand names, and logos are the intellectual property of HighQ Solutions. Copying, reproducing, or redistributing without written consent is strictly prohibited.
1.6 Limitation of Liability
While we make reasonable efforts to ensure the accuracy of the information provided, Xelvia Global shall not be liable for any direct or indirect damages resulting from use of the website or reliance on its content.
1.7 Governing Law
These terms shall be governed by the laws of India, with jurisdiction in the courts of Indore, Madhya Pradesh.
2. Privacy Policy
2.1 Purpose
We respect your privacy and are committed to protecting the personal information you share with us through forms, consultations, or email.
2.2 Data We Collect
- Name, Email, Phone Number, Company Name (via forms)
- Project or Consultation Details voluntarily provided
- Usage data (via analytics or cookies)
2.3 How We Use the Data
- To respond to inquiries or schedule consultations
- To share updates, insights, or newsletters (only if subscribed)
- To improve our marketing communication and website experience
2.4 Data Storage & Security
All collected data is stored securely using Wix’s GDPR and ISO-certified infrastructure, with encryption and controlled access.
2.5 Sharing of Information
We do not sell or rent personal data. Information may be shared only:
- With our internal team for service delivery
- With verified third-party tools (Wix, Google Workspace, Notion, CRM platforms) under strict confidentiality agreements
2.6 International Data Transfers
Since we serve clients globally, your data may be processed in countries where our partners operate. Such transfers comply with applicable international data protection laws.
2.7 Your Rights
You may request to access, update, or delete your data at any time by emailing connect@xelviaglobal.com with the subject line “Delete Data.”
3. Confidentiality & Non-Disclosure Policy
3.1 Commitment
All client information, business data, and project details shared with Xelvia Global are treated as strictly confidential.
3.2 Internal Controls
- Team members sign NDA and confidentiality agreements before accessing any client data.
- Access to client tools and systems is limited to authorized personnel only.
- Passwords and credentials are stored securely using encrypted password managers.
3.3 Data Handling
No client data will be copied, reused, or disclosed to third parties without written permission.
4. Personal Identifiable Information (PII) Protection Policy
4.1 What Constitutes PII
PII includes information that identifies an individual (e.g., name, email, phone number, IP address, or identification details).
4.2 Handling
- Collected only when voluntarily submitted.
- Stored on secure servers managed by Wix and encrypted at rest and in transit.
- Access controlled internally with multi-factor authentication for all staff.
4.3 Retention
PII is retained only as long as necessary to fulfill the purpose for which it was collected or as required by law.
5. Data Retention & Security Policy
5.1 Storage Duration
Data related to inquiries is kept for up to 24 months, unless a longer retention is required for client records.
5.2 Security Standards
We adhere to Wix Studio’s security protocols, GDPR, and India’s DPDP Act (2023) guidelines.
5.3 Breach Response
In the event of any data breach, we will notify affected users within 72 hours and take immediate corrective measures.
6. Cookie Policy
6.1 What Cookies Are
Cookies are small data files used to enhance user experience and analyze website traffic.
6.2 Types of Cookies Used
- Essential (for site functionality)
- Analytics (Google Analytics, Wix tracking)
- Marketing (Facebook Pixel, if applicable)
6.3 Consent
By continuing to use our website, you consent to our use of cookies. You may disable cookies in your browser settings.
7. Trademark Policy
7.1 Trademark Ownership
The name “Xelvia Global”, its logo, and associated brand assets are trademarks owned and managed by Hrishiraj Malviya. The mark has been applied for registration under the Trade Marks Act, 1999 (India), in the following classes:
Class 35: Business management, consulting, and administrative services
Class 36: Financial operations support, payment management, and related advisory services
Class 42: Software development, technology consultation, and digital infrastructure services
7.2 Usage Restrictions
No third party may use, reproduce, imitate, or modify the Xelvia Global name, logo, or visual identity — in any form — without prior written consent from HighQ Solutions.
7.3 Representation and Licensing
The Xelvia Global brand may only be represented by authorized agents, employees, or affiliates who have a written agreement or license from HighQ Solutions. Unauthorized use, including but not limited to marketing, digital content, or domain use, will be subject to legal action under applicable trademark laws.
7.4 Third-Party References
All third-party trademarks, logos, or names mentioned on this website remain the property of their respective owners. Their inclusion does not imply endorsement or partnership unless explicitly stated.
7.5 Enforcement
Xelvia Global actively monitors misuse, misrepresentation, or infringement of its trademark assets. Any unauthorized usage may lead to cease-and-desist actions, claim for damages, or legal proceedings under the Trade Marks Act, 1999 and international IP treaties.
8. Payment & Refund Policy
8.1 Payments
All payments and invoices are raised under HighQ Solutions in INR, USD, or Euro (as applicable).
8.2 Refunds
Payments for consulting, retainers, or operational services are non-refundable once work has commenced, unless otherwise agreed in writing.
9. Website Disclaimer
9.1 No Guarantee of Results
All case studies, testimonials, or project results shown on the website are examples and do not guarantee identical outcomes.
9.2 External Links
Our website may contain links to third-party sites. We are not responsible for their content or data practices.
10. Updates to Policies
We may update these policies periodically to align with new regulations or business practices. The updated version will be posted on this page with the “Last Updated” date.
11. Contact
For any policy, data, or compliance-related queries, reach out to:
📧 connect@xelviaglobal.com
🏢 HighQ Solutions (DBA Xelvia Global), Indore, Madhya Pradesh, India
🌍 www.xelviaglobal.com