How Yashita Solitaire Achieved 50% Faster Sales Cycles with Xelvia Global’s Offshore Sales Executives
Snapshot
Client: Yashita Solitaire, USA
Industry: Luxury Jewelry (B2B)
Service Used: Offshore Sales Executive Team
Tools Implemented: 8x8, Zoho CRM, Shopify
Team Size: 3 Sales Executives
What client says about us
“We relied on Raj for managing our day-to-day sales activities—outbound, inbound, reference checks, and customer support. His team integrated seamlessly with our business, showing consistency, clarity, and dedication. Their proactive approach ensured no opportunity was ever missed.”
-- Rohan D
Key Outcomes
Yashita Solitaire is a premium jewelry wholesaler and distributor specializing in high-end solitaire diamond pieces for international retailers. With a growing global clientele, the company required a reliable sales support structure that could maintain continuous communication and deliver consistent customer experiences across time zones.
50% faster
sales cycle completion
40% growth
in qualified lead conversion
30% improvement
in client retention
100% on-time
response within US EST business hours
The Problem
Yashita Solitaire’s internal sales team was facing a growing backlog of inquiries and delayed follow-ups. The lack of round-the-clock coverage and structured sales processes was leading to missed opportunities and lower conversion rates.
As the client base expanded, Yashita Solitaire struggled to keep up with timely follow-ups. Potential leads were slipping through due to delayed responses and lack of structured outreach.
Operating primarily within U.S. hours meant that global clients often faced delays in communication, affecting engagement and deal closures.
Without a unified CRM setup, tracking sales activities, monitoring inquiries, and measuring conversions were challenging for the management team.
Hiring and managing full-time in-house sales staff for round-the-clock operations was becoming increasingly expensive and unsustainable.
The management needed a cost-effective solution that could maintain the same premium communication standards their luxury clients expected.
The Solution
Deployment of Offshore Sales Executives
Xelvia Global onboarded a dedicated team of three experienced sales professionals trained in luxury jewelry sales and B2B communication to represent Yashita Solitaire globally.
1
Integration of Sales Systems
Using Zoho CRM and Shopify, the offshore team maintained full visibility over all sales inquiries, customer histories, and follow-ups, ensuring consistency across every touchpoint.
2
Optimized Sales Workflow
A structured workflow was implemented for lead outreach, inbound management, and follow-up scheduling, helping eliminate delays and standardize customer interactions.
3
Full Time Zone Alignment
Operating in US EST hours, the Xelvia team managed all customer communications and transactions in real time, ensuring quick responses and high customer engagement.
4
The Results
With Xelvia Global’s offshore sales executives, Yashita Solitaire transformed its sales operations into a scalable, high-performance unit. The collaboration not only accelerated sales cycles and increased conversions but also elevated the overall client experience.
01
50% Faster Sales Cycles
The offshore sales executives reduced the average deal closure time by half through proactive communication and prompt follow-ups.
02
40% Increase in Lead Conversion
Consistent engagement and structured communication boosted qualified lead conversions significantly within the first three months.
03
30% Higher Client Retention
Enhanced service quality and reliable communication led to stronger relationships and repeat orders from wholesale clients.
04
Improved Visibility & Control
Real-time dashboards in Zoho CRM allowed Yashita Solitaire’s management to monitor team performance, track opportunities, and make data-driven decisions effortlessly.
05
Reduced Operational Costs by 32%
By offshoring the sales function, the company minimized its internal staffing expenses while maintaining world-class service standards.