How Yashita Design Enhanced B2B Sales Efficiency by 45% with Xelvia Global’s Dedicated Sales Executives
Snapshot
Client: Yashita Design, USA
Industry: Luxury Jewelry (B2B)
Service Used: Offshore Sales Executive Team
Tools Implemented: 8x8 & CRM
Team Size: 3 Sales Executives
What client says about us
“Working with Raj made our sales operations stress-free. His team managed outbound sales, inbound queries, and even customer verification tasks with complete dedication. We never had to worry about the small details — they handled it all smoothly and efficiently.”
-- P Gandhi
Key Outcomes
Yashita Design is a renowned jewelry manufacturer and exporter based in the United States, catering to luxury retailers and boutique diamond houses worldwide. Known for its exquisite craftsmanship and exclusive B2B collections, Yashita Design relies heavily on consistent client communication and rapid response to business opportunities.
45% increase
in B2B sales conversion rate
60% faster
response time to client inquiries
35% improvement
in customer satisfaction scores
Seamless
US EST time zone coverage
The Problem
As Yashita Design’s client base expanded, managing sales operations internally became challenging. The company faced:
Delayed follow-ups with retail partners and wholesalers
Missed opportunities due to time zone limitations
Inconsistent customer experience and follow-up structure
Rising operational costs of maintaining an in-house sales team
Yashita Design sought a scalable solution that could enhance client engagement, ensure timely responses, and drive measurable sales growth — without adding overhead costs.
The Solution
Dedicated Offshore Sales Team
Xelvia Global deployed a three-member team of trained sales executives, proficient in jewelry communication and B2B sales handling. They operated under Yashita Design’s brand guidelines to maintain a seamless client experience.
1
CRM & Communication Integration
The team was fully integrated into Zoho CRM, Shopify, and 8x8, ensuring complete visibility into leads, orders, and performance metrics. This integration allowed transparent tracking and faster decision-making.
2
Structured Workflow Implementation
A clear workflow was designed for lead follow-ups, inbound query management, product verification, and client reporting. Every task followed a verified communication and documentation standard.
3
Time Zone Alignment
Working in US EST hours, the offshore team provided real-time engagement and uninterrupted communication with American clients and partners — eliminating time delays and missed opportunities.
4
The Results
Partnering with Xelvia Global empowered Yashita Design to transform its sales process into a streamlined, data-driven operation. The dedicated offshore team not only reduced response time and boosted conversions but also enhanced the overall B2B client experience.
Today, Yashita Design’s offshore sales unit operates as a natural extension of their in-house team — handling communication, reporting, and customer relationships with the same care and attention their luxury clientele expects.
01
45% Higher Sales Conversions
Consistent follow-ups and proactive engagement led to a 45% improvement in successful B2B sales closures within the first quarter.
02
60% Faster Inquiry Responses
Response times improved from 4 hours to under 2 hours, ensuring better lead retention and faster deal progression.
03
Enhanced Customer Experience
Clients reported smoother communication and more personalized attention, resulting in stronger repeat relationships.
04
Real-Time Reporting & Visibility
Through Zoho dashboards, Yashita Design could monitor every sales activity, track conversions, and identify growth trends in real time.
05
Cost-Efficient Sales Operations
By offshoring their sales function, the company reduced local operational expenses by 35% while maintaining premium service standards.