How Maxnet Commercial Reduced Tenant Onboarding Time by 65% with Xelvia Global’s Web Solution
Snapshot
Client: Maxnet Commercial, USA
Industry: Real Estate
Service Used: Website Development & Cyber Security
Technology Implemented: ReactJS & MongoDB
What client says about us
“We couldn’t ask for a more reliable partner than Raj. He created our website that simplified tenant onboarding and complaints, but what impressed us most was his dedication during a security incident. Raj and his team worked tirelessly, even through the night, to protect our systems and ensure everything ran smoothly again.”
-- David N
Key Outcomes
Maxnet Commercial is a U.S.-based real estate company managing multiple commercial spaces. The firm is dedicated to maintaining excellent relationships with tenants and vendors while delivering superior facility management services.
65% reduction
in tenant onboarding time
47% faster
issue resolution rate
100% system
recovery after data loss
Enhanced
tenant satisfaction through streamlined communication
The Problem
As Maxnet Commercial’s tenant base grew, managing daily issues and communication between vendors and tenants became increasingly difficult. Without a centralized system, the process for handling tenant requests and complaints became chaotic and time-consuming.
New tenant registration was handled manually through emails and paperwork, making it time-consuming and prone to delays. This impacted client satisfaction and slowed down property occupancy turnover.
Tenant complaints and maintenance requests were scattered across emails and calls, leading to missed updates and unresolved tickets. The lack of a unified tracking system created operational confusion.
Coordinating between tenants and vendors required manual follow-ups, often resulting in miscommunication and delayed repairs or maintenance actions.
Due to local data storage and limited security protocols, the client experienced a system compromise that disrupted operations and tenant communication.
Despite the challenges, the client came to Xelvia Global through a trusted referral, confident in the team’s reliability and delivery quality.
The Solution
Smart Website Architecture
Xelvia Global designed a visually appealing yet powerful static website using ReactJS and MongoDB, built to represent Maxnet Commercial’s services while integrating a tenant management platform.
1
Integrated Tenant Request System
A centralized ticket-based request form was implemented, allowing tenants to submit issues, request maintenance, and monitor ticket status in real time.
2
Automated Communication Flow
Vendor and tenant communication was streamlined through automated email triggers and a shared dashboard—eliminating back-and-forth follow-ups.
3
Rapid Recovery & Data Protection
After a data loss incident at the client’s end, Xelvia’s team worked around the clock to restore all systems, rebuild data integrity, and strengthen backend security to prevent future disruptions.
4
The Results
By partnering with Xelvia Global, Maxnet Commercial transitioned from manual, fragmented operations to a fully digitized, secure, and transparent management process. The collaboration not only optimized efficiency but also strengthened client trust and resilience against technical challenges.
01
65% Faster Tenant Onboarding
Digital forms replaced manual paperwork, reducing onboarding time and improving the overall tenant experience.
02
47% Faster Issue Resolution
Centralized ticket management and communication tools enabled quicker vendor coordination and faster problem-solving.
03
100% System Recovery
During the data loss incident, Xelvia Global restored the entire system within hours, ensuring zero downtime for tenants.
04
Improved Tenant Satisfaction
Tenants gained visibility into ticket progress and resolution timelines, leading to higher trust and better relationships.
05
Stronger Digital Security
Enhanced encryption and database backup protocols were put in place, ensuring long-term data safety and operational reliability.